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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
- Pay Me (+852 6909 5612 / Lee H)
- Bank Account Transfer ( HSBC 648 126639 292 / Lee H)
- FPS (FPS id : 0799171) 


Shipping

  • Shipping Method : Other
  • Shipping Area : Hong Kong
  • Shipping Rate : Conditional Free : HK$30 will be charged for shipping, if your order amount is less than HK$200.
  • Delivery Time : 2 - 3 days
  • Purchase over HK$200  - FREE Shipping
    Orders made before 3pm will be delivered next working day under normal circumstance.

    Except Weekends & Public holidays.

Returns & Exchanges

RETURN POLICY

All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).
Once confirmed items must be returned within 10 days.

Please note that the deadlines are based on HKT (GMT +8).

Club Korean must be contacted via email (jkinhongkong@gmail.com) before making any returns. When e-mailing a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation.
If any items are missing from your package, contact our customer service the day you receive your package.

Club Korean will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  If non-defective items are sent to Club Korean along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached. The following are not eligible for returns/exchanges: Any item where the tags have been removed, regardless of if they were defective before arrival.
Items that show traces of use, wash, or alterations.
Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

All goods returned without previous notice will not be accepted. You may cancel an order if the “preparing products” status remains for 14 days or longer Club Korean is not responsible for problems caused by the carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Club Korean according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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